(Additional “terms & conditions” attached with reservation email/company website): Highland Limo Service/ the perfect limo (tpl)/ptl executive (ptl) (known as “the company” in these “terms & conditions”), its agents, affiliates and employees fall under the protection of these “terms & conditions”. the company, its agents, affiliates and employees are not liable in the event of any traffic conditions, weather conditions, acts of god, mechanical breakdown or any unforeseen circumstances while on charter. in the event of only a mechanical breakdown or error on part of the chauffeur and/or the company, the company will offer reasonable accommodations to the original itinerary for loss of time. the company, its agents, affiliates and employees are not responsible for delays or the termination caused by unsafe road conditions (ie. not salted, accidents, etc). overtime rates (excluding “airport arrivals/departures”) will apply after the first five (5) minutes of prearranged ending time described on the run sheet. overtime rates are billed in thirty (30) minute increments at the regular hourly rate plus fees and gratuity, unless specified. the price of your current reservation is based on your original routing information. additional charges may apply if additional stops and/or route changes differ from the original prearranged reservation. all quotes are based upon vehicle availability at the time of quote request. quotes do not include transportation/fuel-surcharge fees or gratuity unless otherwise stated in written quote. ptl/tpl policies and agreements apply to all reservations made via phone, email, or through company owned websites. due to the nature of this business; 1. certain vehicle models may not be available at time of the reservation service date, in which a comparable vehicle or upgrade will be offered. 2. ptl/tpl may “farm-out” your reservation to another qualified, licensed, and fully insured transportation company.
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There is an added $25.00 fee for transportation service between the hours of 12am to 5am. all pick-ups have a 4-hour cancellation policy prior to pick-up. a non-refundable deposit of $50.00 will be charged at time of reservation. all reservations will be charged for balance due 24-hours prior to scheduled pick-up date/time. a cancellation less than 4 hours to scheduled pick-up, client will be charged the full amount of the reservation. all payments may be applied towards future booking within 90-days of cancellation date. airport arrivals: the client must have a direct phone number (i.e. mobile phone) for tpl offices and chauffeur to contact the client if needed. if you do not receive a text message or voice-mail from tpl offices or the chauffeur on your phone upon flight arrival, please contact our offices at 1-951-220-8382 or toll free 909-647-1446, and we will make contact with the chauffeur immediately. airport curbside pick-up: when ready with baggage, please contact chauffeur or tpl dispatch with airline exit door and pillar location for pick-up. airport meet & greet (additional $12 charge): chauffeur will be located at main exit/baggage area with sign displaying your name. airport “waiting” fee: $1.00 per minute will apply after 25 minutes (domestic) / 90 minutes (international) of actual landing time if client(s) and their baggage are not ready to depart airport. client is responsible for maintaining possession and control of their items at all times. airport & one-way transfers: rates are based on a point-to-point transfer. any additional stops (within a 5-mile radius of original reservation route) will incur an additional charge of $25 per stop for the first twenty (20) minutes, then $2.00 per minute thereafter plus original reservation charges. client(s) have up to 10-minutes after original reservation pick-up time to load into vehicle(s), thereafter a “waiting” fee of $1.00 per minute will apply up to thirty (30) minutes after. a “waiting” fee of $2.00 per minute will apply after thirty (30) minutes from the original reservation pick-up time.
We are not responsible for passenger flights or trains missed, cancelled, diverted, delayed or any other incident which results in the failure to comply with the cancellation policy. we will exact our best effort to fulfill client needs in these instances subject to wait-time fees or late cancellations and re-bookings without detriment to other reserved clients. full trip charge will apply if the passenger fails to contact our office if they are unable to locate their chauffeur. deposits are non-refundable
Reservation / payment policy: any reservation made via phone, email, or in our offices, will constitute as a valid reservation. a 50% non-refundable deposit of the full amount, “credit card authorization” form, and a “terms & conditions” form are required to secure and guarantee your reservation date and time. credit card will be charged for the remaining balance due 24-hours prior to pick-up date/time. cash balance due in full upon arrival of limousine at the first location pick-up. cancellation policy (excludes airport transfers): customer is liable for a cancellation fee which consists of the 50% deposit fee paid if cancelled up to 72-hours prior to service pick-up date/time. a cancellation within 24-hours of the pick-up date/time, the full reservation amount becomes due immediately. any payments, deposits, and/or fees, may be used toward a future reservation within 90-days of the cancellation date. quote & deposit policy: all quotes are based upon availability. rates are subject to change without notice. all quotes may not include fuel surcharge or gratuity, unless specified. “all-inclusive” rates and “special packages” include hourly rate, fuel surcharge, and gratuity. additional chauffeur gratuity is always welcome, but solely based upon end services. a 15% fuel surcharge/transportation fee will apply to all reservations. full policy, terms and conditions available under the “terms & conditions/policies” agreement on our website.
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